Privacy policy

Last updated: August 2026

Jiva Ritu (operated by Jivaritu Life Sciences LLP, "we", "us", "our") respects your privacy. This policy explains what personal information we collect through jivaritu.com, how we use it, and the choices you have.

Information we collect

  • Contact details you provide at checkout or sign-up: name, email, phone number, shipping and billing address.
  • Order information: products purchased, order value, payment status (payment card details are processed directly by our payment gateway and are never stored on our servers).
  • Device and usage information collected automatically: IP address, browser type, pages viewed, and referring URLs, via cookies and similar technologies.
  • Communications you send us, such as customer support emails or messages.

How we use your information

  • To process and fulfil your orders, including shipping, billing, and customer support.
  • To send order confirmations, shipping updates, and — with your consent — marketing communications, which you may opt out of at any time.
  • To improve our website, products, and customer experience.
  • To comply with legal and regulatory obligations, including AYUSH and consumer protection requirements.

Sharing your information

We do not sell your personal information. We share data only with service providers who help us run our business — payment processors, shipping and logistics partners, and analytics or marketing tools — under agreements that require them to protect your data and use it only for the purposes we specify.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.

Data security

We use industry-standard measures to protect your personal information, including encrypted checkout via our Shopify-hosted store. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your rights

You can request access to, correction of, or deletion of your personal information by contacting us at hello@jivaritu.com. We will respond within a reasonable time in accordance with applicable Indian data protection law.

Children's privacy

Our products and website are not intended for children, and we do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact us

JIVARITU LIFE SCIENCES LLP
4-2-217/3/3, Plot no 3, Venkusa Estates, Kowkoor, Malkajgiri Mandal, Hyderabad, Telangana, India – 500010
Email: hello@jivaritu.com | Phone: +91 91001 45040